You can send encrypted emails to recipients inside and outside the Netsurion and EventTracker M365 tenants from your outlook clients. If you are sending confidential information, such as passwords, user IDs, account information, etc., you should use encryption.

 

  • For Outlook (full client) users:
    • when you open a new email window

Click on the Options tab and you will see the Encrypt option. The down arrow will display the additional settings.

 

    • For a description of Encryption types, see below (Encrypt, Do Not Forward, Netsurion Confidential and Netsurion Confidential View Only).
  • For Outllook (web) users
    • During mail composition, choose the "more options" button (ellipsis or three dots) near the "Send" and "Discard" and attachment buttons
    • In the dialog menu, choose "Encrypt"
    • The header of your message will now show a lock with the message, "Encrypt: This message is encrypted. Recipients can't remove encryption. Change permissions | Remove encryption"

        • If you wish, you can change the encryption level of the message by clicking "Change Permissions" and choosing from one of the options below
        • Encrypt - this is basic encryption and the message will only be decrypted by recipients - note that this does not prevent the recipient from forwarding to another recipient (see Do Not Forward)
        • Do Not Forward - this wil prevent the message from being forwarded or printed and also prevent the recipient from using the copy functions in their mail client or browser for the message
        • Netsurion Confidential - this will prevent users from outside the organization from reading the email. Netsurion.com users sending the email to someone that does not have a netsurion.com email address, will receive notification that they do not have permissions. Similarly, eventtracker.com users sending the email to someone that does not have a eventtracker.com email address, wil receive notification that they do not have permissions.
        • Netsurion Confidential View Only - A combination of Do Not Forward and Netsurion Confidential; the email cannot be forwarded, copied or printed and can only be read by internal recipients.
  • Users of netsurion and eventtracker email addresses will not really notice much upon receipt of an encrypted message, other than a message header indicating that the message is encrypted. Note that the behavior of what can and can't be done with a message may be impacted as noted by the encryption methods noted above.
  • If you are sending encrypted email to a user outside of the netsurion and eventtracker organizations, you should let them know to expect a slightly different behavior for encrypted messages. My recommendation is to let them know with a normal message to expect an encrypted message to follow shortly, and then send the encrypted message.
  • Users outside of the netsurion and eventtracker M365 tenants will have varying behavior, depending on whether their mail is hosted in M365, hosted by an on-premise MS Exchange server or hosted by a third-party mail service such as Google GMail, Yahoo Mail or an ISP's mail service (such as Frontier, Comcast, AT&T, CenturyLink, etc.)
    • Users of non-Microsoft products (GMail, etc.), should expect to receive an email notifying them of an encrypted email, with a button or link to read the mesage, similar to that below:  
    • This message could be misinterpreted as phishing by the user, which is why we would recommend that you notify them of the incoming encrypted email.
  • For Outlook users on Mac, instructions are very similar; details can be found by following this link.
  • For non-Outlook clients (such as emails sent from servers or FreshDesk), we are still working on a solution - stay tuned.
  • As always, if you can open a support ticket by emailing inshelp@netsurion.com